Terms & Conditions / Consent Form

Updated 15/03/26

COAT CONDITION/MATTING POLICY

Here at THE CATS WHISKERS GROOMING SALON, we operate under the values of “humanity before vanity” in line with the Code of Practice for the Welfare of cats, available to download from the government website, which states ‘All animals should be protected from pain, suffering and disease. I/we (the owner) understand this puts my cat’s comfort and well-being above all else.

Matted coats can cause a variety of skin and health problems. If a coat is matted, I/we (the owner) understand that the matts may have to be clipped out, which will leave bald or uneven coat areas, or the coat clipped out entirely, rather than perform painful de-matting procedures. I/we (the owner) also understand that if the cat is severely matted, there is an increased risk of a rash occurring and/or cuts, nicks occurring, as well as showing up existing skin conditions. The groomer will do their best to make sure this does not happen. However, in some situations, these things can be unavoidable. I/we (the owner) accept that these procedures will take extra time, and a fee may be added to the regular price to account for this.

I/we (the owner) hereby release The Cats Whiskers Grooming Salon/Staff or family from any liability associated with any grooming process, nail clipping, bathing and fur clipping and any and all medical problems that may be uncovered and/or occur during any grooming process, nail clipping, bathing and fur clipping. Should my cat need veterinarian care during or after the process, I/we (the owner) agree to pay any and all veterinarian fees.

FLEA/PARASITE POLICY

If any fleas, ticks or parasites are found, I/we (the owner) understand an extra charge will be incurred of up to £20 to cover the treatment of the salon to prevent cross contamination, and you may be asked to collect your cat immediately.

HEALTH

I understand grooming can be stressful to cats, and I/we (the owner) will inform the groomer of any health conditions, such as heart and kidney conditions, or any stress-related issues before the groom, and update the groomer on any new conditions since the cat’s last groom. I will also inform the groomer of any lumps, bumps and warts to the best of my knowledge.

EMERGENCY

In the event of an emergency, I/we (the owner) authorise the groomer to immediately seek veterinarian attention at the nearest veterinarian surgery readily available. I understand that all attempts to contact me (The owner) will be made. ALL veterinarian fees, as stated before in the release, are to be paid by the owner, unless negligence can be proven.

TRANSPORTATION

I will only accept cats that arrive in a suitable, secure carrier.

SPICY CATS

I/we (the owner) agree to inform the groomer if my cat has aggressive (spicy) tendencies. Every cat that enters The Cat’s Whiskers Grooming Salon or mobile visit is treated with the utmost respect and kindness. However, if a cat presents a spicy side, every effort will be made to calm the cat down and to reassure it’s in a safe environment. If the cat continues to show this spicy behaviour, and if safe to do so, the groomer will try to finish the salon experience or mobile visit. If the cat becomes too spicy and stressed, the salon experience will STOP. This is for the welfare of the cat and the safety of the groomer. The decision to stop won’t be taken lightly; the decision is final. Payment will still be expected.

DATA PROTECTION

Your data and how The Cats Whiskers Grooming Salon stores it. The Cats Whiskers keeps your details, including NAME, PHONE NUMBER, EMAIL, ADDRESS, AND EMERGENCY CONTACT PHONE NUMBER. All details are stored securely, and only The Cats Whiskers staff have access to them. The Cats Whiskers Grooming Salon DOES NOT give out any information to a third party.

PHOTOGRAPHS

I/we (The owner) consent to my cat’s photograph being shared publicly on marketing or social media platforms. No personal details will be divulged.

CANCELLATION

I/we (The owner) understand that if I need to change or cancel my/our appointment, The Cats Whiskers Grooming Salon requires 24 hours’ notice to fill the slot. I/we (The Owner) understand that regular last-minute cancellation may result in paying a non-refundable deposit when booking my cat for the next groom and or a cancellation fee of £20.

PRICES

All prices quoted are estimates and can be subject to change depending on the breed, behaviour, coat condition and grooming requirements. I/we (The owner) agree to all the terms and conditions.